It is a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon. Please fill in the Maintenance Request form found at the bottom of this page, being careful to ensure all details are entered correctly. When you submit the form it will refresh the page, if you scroll to the bottom you will receive a confirmation sentence that the email has been sent. We suggest checking this to ensure your maintenance request has been received by our office.
If it is an urgent repair, please call our office on (07) 5450 8111 during business hours.
HOT WATER SYSTEMS
If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem please contact our office. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.
Water bubbling out of the ground could be a serious problem and could lead to further complications. Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately.
A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.
LEAKING FROM TOILET
Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the repair advice form and send to our office to arrange for a tradesperson.
Check the power is connected, the water taps are turned on, the load of clothes is not off balance or too high, lid is connecting with on/off switch when closing, hoses are securely attached, if leaking- check hoses for splits.
When all else fails, phone us during office hours.
Check the filter is cleaned before every use of the dryer, power is on, dryer is not overloaded, the air temperature is hot when running. This appliance is not essential, please complete a repair advice form and send to our office to report failure.
FAULTY SWITCHES OR FANS
Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.
Check power or fuse box. Ensure the power is on and the switch has not tripped.
Tenants are responsible for replacing blown light bulbs. If problem not remedied contact your property manager.
If your neighbours have also lost power contact ENERGEX. Otherwise check if the Safety Switch has tripped and if so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Check if power is connected or check power box for tripped switch or blown fuse. Contact us for arrange for professional help.
GARBAGE DISPOSAL UNIT
If your food disposal fails to work, you may need to push the reset button. This button is under the unit and usually red. Do not attempt to disassemble unit. If this does not rectify the problem please complete a repair advice form and send to our office. Tenants will be required to pay for callouts to repair food disposal units that are blocked due to tenant misuse or abuse.
Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.